Privacy Policy — How rd333 Protects Your Personal Data

1 Data Controller & Scope

This Privacy Policy applies to all personal data collected and processed by rd333 in connection with the operation of the rd333 online casino and sportsbook platform, accessible at rd333.bet. rd333 acts as the data controller in respect of all personal information provided by players and visitors to the platform.

This policy applies to all individuals who:

• Register a player account on the rd333 platform.
• Browse the rd333 website without registering, including visitors from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh.
• Contact the rd333 support team via email or live chat.
• Participate in any promotional campaign, tournament, or bonus programme offered by rd333.
• Make deposits or withdrawals through any payment channel supported by rd333, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, or local bank transfer.

By accessing or using the rd333 platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the rd333 platform immediately and may request account closure by contacting [email protected].

This Privacy Policy should be read alongside the rd333 Terms & Conditions, which govern your use of the platform as a whole, and our Responsible Gaming policy, which sets out additional obligations in connection with player protection data.

2 Information We Collect

rd333 collects personal data through several channels: directly from you when you register or transact, automatically through your use of the platform, and in limited circumstances from trusted third-party sources for identity verification purposes. The categories of personal data we collect are described below.

2.1 Account Registration Data

When you create a player account on rd333, we collect:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (for age verification — players must be 18 years of age or older).
• Residential address in Bangladesh, including division, district, and postal code.
• Email address and/or mobile phone number (used as your primary contact and login identifier).
• Preferred username and encrypted password credentials.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) compliance obligations, rd333 may request and securely store:

• A copy of a valid government-issued photo identity document (National ID Card, Passport, or Driving Licence).
• Proof of residential address (utility bill, bank statement, or official correspondence dated within the last three months).
• Source-of-funds documentation where deposits exceed specified thresholds or where unusual transaction patterns are detected.
• A selfie or live photograph for biometric identity matching, where required by our verification process.

2.3 Financial Transaction Data

When you make a deposit or withdrawal, rd333 records:

• Payment method used (e.g., bKash account number, Nagad mobile number, Rocket number, Upay ID, card type and last four digits, or bank account details).
• Transaction amounts in Bangladeshi Taka (BDT), timestamps, and transaction reference IDs.
• Deposit and withdrawal history, including any pending or failed transactions.

2.4 Platform Usage & Technical Data

When you browse or interact with rd333, we automatically collect certain technical data, including:

• IP address and approximate geolocation (country and city level).
• Device type, operating system, and browser version.
• Session duration, pages visited, games played, bet amounts, and gameplay history.
• Clickstream data and interaction logs used to improve platform performance and personalise your experience.

3 Purpose of Data Processing

rd333 processes your personal data for specific, legitimate purposes. We do not use your data for purposes incompatible with those stated below, and we do not sell your personal data to any third-party marketing organisation. The lawful bases and purposes for our data processing activities are set out in the table below:

You may withdraw consent for marketing communications at any time by contacting [email protected]. Withdrawing consent for marketing will not affect our ability to process data under other lawful bases (e.g., for KYC or fraud prevention).

4 Data Sharing & Third Parties

rd333 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, in order to operate the platform effectively and comply with our legal obligations, we share certain categories of data with a limited set of trusted service providers and authorities as described below.

4.1 Game Technology Providers

rd333 integrates casino games and live dealer content from certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive aggregated session data (e.g., game rounds played, bet amounts) for the purpose of game performance reporting. They do not receive your full personal profile or financial account details.

4.2 Payment Processors

To facilitate deposits and withdrawals in Bangladeshi Taka, rd333 shares the minimum transaction data required with mobile financial service operators (bKash, Nagad, Rocket, Upay) and payment gateway partners (Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank). These processors operate under their own privacy policies and data protection obligations.

4.3 Identity Verification Services

rd333 may use third-party KYC and identity verification platforms to validate documents submitted during the account verification process. These services process your identity documents under strict data processing agreements and do not retain your data beyond what is necessary for the verification task.

4.4 Fraud Detection & Security Partners

Technical data such as IP addresses, device fingerprints, and login behaviour may be shared with fraud detection service providers for the purpose of identifying and preventing account compromise, bonus abuse, and other fraudulent activity on the rd333 platform.

4.5 Legal & Regulatory Authorities

rd333 may be required to disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required by applicable law or in response to a lawful request. Such disclosures will always be limited to the minimum data necessary and will be documented internally.

5 Cookies & Tracking Technologies

rd333 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with the site. The following categories of cookies are used on the rd333 platform:

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair or prevent your ability to log in and use the rd333 platform. Disabling analytics or functional cookies will not prevent you from accessing the platform but may result in a less personalised experience.

rd333 does not use third-party advertising cookies or cross-site tracking technologies that share your browsing data with external advertising networks.

6 Data Retention & Security

rd333 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Active player accounts: Personal data is retained for the duration of the account relationship and for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five years from the date of account closure or the date of the last transaction, whichever is later.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction.
• Support correspondence: Email and live chat records are retained for up to three years from the date of the interaction, or longer where they relate to an open dispute or legal matter.
• Technical and usage data (logs): Retained for up to 12 months in active storage; anonymised aggregates may be retained indefinitely for statistical analysis.
• Marketing consent records: Retained for the duration of your consent and for up to three years following withdrawal of consent, as evidence of compliance.

Security Measures

rd333 implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our technical and organisational security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or device and the rd333 platform.
• Encrypted storage of passwords using industry-standard hashing algorithms. rd333 staff cannot view your plaintext password at any time.
• Role-based access controls ensuring that only authorised personnel can access personal data on a strict need-to-know basis.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Multi-factor authentication (MFA) enforced for all rd333 internal staff with access to player data systems.
• Automated monitoring and alerting for anomalous access patterns or potential data breaches.

7 Your Rights as a Player

As a player on the rd333 platform, you have a number of rights in relation to the personal data we hold about you. rd333 is committed to facilitating the exercise of these rights promptly and without undue barriers. The rights available to you are summarised below:

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". rd333 will respond to all verified data rights requests within 30 calendar days of receipt. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

For the protection of all players, rd333 may require you to verify your identity before processing a data rights request. This is to ensure that we do not disclose or delete personal data in response to a fraudulent request from a third party.

8 Policy Updates & Contact

rd333 reviews this Privacy Policy periodically and will update it to reflect changes in our data practices, applicable laws, or the services we offer. When material changes are made, rd333 will notify active players via email to their registered address or through an in-platform notification upon next login. The date of the most recent revision is shown at the top of this page and in the "Last Updated" badge in the hero section.

Continued use of the rd333 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised policy, you should discontinue use of the platform and contact support to request account closure.

The authoritative version of this Privacy Policy is the English-language version published at rd333.bet/privacy-policy. In the event of any translation being provided for reference purposes, the English version prevails in all cases of conflict or ambiguity.

For any questions, concerns, or requests relating to your personal data and this Privacy Policy, please contact the rd333 Data Privacy team:

• Email: [email protected] — subject line: "Privacy Enquiry"
• Response time: rd333 targets an initial response within 48 hours for all privacy-related enquiries.
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
• Languages: English and Bengali support available.